Client Success Manager - Corporate Travel (Remote - Bali, Indonesia)

Join Trip.com Group, Asia’s leading Travel Management Company (TMC), and take your career to new heights as a Client Success Manager in the vibrant heart of Bali. This is your chance to build exceptional client relationships while driving global business growth for our corporate travel clients. In this role, you'll be working closely with a diverse range of clients, from Fortune 500 companies to SMEs, to ensure their travel needs are met with unparalleled service and efficiency.

As a Client Success Manager for Corporate Travel, you'll be responsible for managing and optimizing travel programs for our clients. You'll leverage your deep understanding of the corporate travel landscape to provide strategic advice and innovative solutions. This role offers the perfect blend of challenge and reward, with the opportunity to work in a dynamic and fast-paced environment.

Based in Bali, you'll have the chance to work remotely from any of our beautiful locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This role is perfect for someone who is passionate about travel, has a strong client-facing orientation, and is eager to make a real impact in the corporate travel industry.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize travel programs for corporate clients, ensuring they meet their business objectives and travel policies.
• Build and maintain strong relationships with key client stakeholders, including travel managers, finance teams, and senior executives.
• Provide strategic advice and innovative solutions to enhance client travel experiences and reduce costs.
• Monitor and report on key performance indicators (KPIs) to demonstrate the value of our services to clients.
• Collaborate with the sales and operations teams to ensure seamless delivery of travel services.
• Stay up-to-date with industry trends and best practices in corporate travel management.
• Participate in client meetings and events to foster strong client relationships and drive business growth.
• Provide exceptional customer service and support to ensure client satisfaction and retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Tourism, or a related field, or equivalent experience.
• 3-5 years of experience in corporate travel management, client services, or a related field.
• Strong understanding of the corporate travel landscape, including travel policies, compliance, and cost management.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficient in English, both written and spoken.
• Experience with travel management systems (TMS) such as Concur, Expensify, or SAP Concur.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

🛠️ Keahlian

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