Customer Service Assistant - Immediate Hiring in Bali

Are you passionate about delivering exceptional customer service in a fast-paced, dynamic environment? dnata Airport Services is seeking a dedicated Customer Service Assistant to join our team in Bali. This is your opportunity to play a pivotal role in ensuring our customers have a seamless and enjoyable experience at the airport.

As a Customer Service Assistant at dnata Airport Services, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing assistance with a smile. You'll work closely with our team to ensure that every customer feels valued and well taken care of. This role is perfect for someone who thrives in a customer-centric environment and is eager to contribute to a world-class service experience.

In this role, you will use tools like Zendesk for ticketing, Salesforce for customer relationship management, and our internal helpdesk system for resolving customer issues. You will also receive comprehensive training to ensure you are equipped with the skills and knowledge needed to excel in this role.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide information and assistance to customers regarding airport services and facilities.
• Use Zendesk and Salesforce to manage and track customer interactions and issues.
• Collaborate with the team to ensure a high standard of customer service is maintained.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Participate in team meetings and training sessions to improve service standards.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the aviation or airport industry.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in using Zendesk and Salesforce.
• Fluency in English, both spoken and written.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in a related field is a plus.

🛠️ Keahlian

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