Government-Owned Bank Contact Center Agent - Semarang

Join Infomedia Nusantara as a Contact Center Agent for a leading government-owned bank in Semarang, Central Java. This role offers a unique opportunity to deliver exceptional customer service while contributing to the financial inclusion and digital transformation of Indonesia's banking sector. As a Contact Center Agent, you'll be the voice of the bank, handling customer inquiries, complaints, and transactions with professionalism and empathy. Our state-of-the-art contact center is equipped with the latest technology, ensuring you have the tools to excel in your role.

At Infomedia Nusantara, we pride ourselves on fostering a collaborative and innovative environment. You'll work alongside a team of dedicated professionals, each bringing their unique skills to the table. This is your chance to grow, learn, and make a meaningful impact in the banking industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and transactions with professionalism and empathy.
• Provide accurate and timely information to customers using the bank's systems and databases.
• Document all customer interactions and follow up on unresolved issues.
• Upsell and cross-sell banking products and services to increase customer satisfaction and retention.
• Adhere to the bank's policies and procedures, ensuring compliance with all regulations.
• Participate in regular training and development programs to enhance your skills and knowledge.
• Maintain a high level of confidentiality and data security, protecting customer information at all times.
• Work collaboratively with your team to achieve daily, weekly, and monthly targets.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or contact center role.
• Familiarity with banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using contact center software such as Avaya, Cisco, or similar.
• High school diploma or equivalent, with a focus on business or related fields.
• Ability to work in a team and contribute to a positive and productive work environment.

🛠️ Keahlian

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